Yiliang Polishing Launches "Lifetime After-Sales Service Plan": 24-Hour Response + Remote Diagnostics

Guangzhou Yiliang Polishing Trading Co., Ltd. is proud to officially announce the launch of its "Lifetime After-Sales Service Program," providing comprehensive, end-to-end technical support and service guarantees to all customers who purchase Yiliang equipment.

Service Commitments:

Lifetime Technical Support:All Yiliang equipment qualifies for free lifetime technical consultation, regardless of the purchase date.

24-Hour Online Response:Our professional customer service team is on standby 24 hours a day, offering multi-channel support via phone, WeChat, and email.

48-Hour On-Site Service:For domestic customers, engineers will arrive on-site within 48 hours of a service request (within 72 hours for remote regions).

Remote Diagnosis & Upgrades:We have introduced a new video-based remote diagnosis feature, allowing engineers to provide online guidance for rapid troubleshooting and reduced downtime.

Spare Parts Guarantee: We guarantee the supply of core spare parts for 10 years, ensuring the long-term, stable operation of your equipment.

Value-Added Services:

✅ Free operator training (on-site or via video)

✅ Periodic follow-up visits and maintenance recommendations

✅ Free software system upgrades

✅ Consultation on polishing process optimization

✅ Retrofitting and upgrading services for existing equipment

The General Manager of Yiliang Polishing stated: "We fully understand that the stable operation of equipment is critical to our customers' production processes. Our Lifetime Service Program is not merely a promise—it is a commitment to action. We want our customers to purchase not just a piece of equipment, but a guarantee of long-term peace of mind."

Currently, Yiliang provides remote technical support to customers across 36 countries worldwide, with a service network spanning major markets including Southeast Asia, the Middle East, Europe, and South America. In 2025, our customer satisfaction rate reached 96%, while our equipment repair rate remained below 2%.